Quality4
Reliability4
Value4
Overall Score: 5
Can't praise them enough
Apr 30, 2009
OK, first off let me own up to being a really fussy person! Working in design nothing bugs me quite as much as things that don’t line up properly, are not level, or are crooked or uneven.
As a result of my pedantic (obsessional?) nature I did a lot of research and asking around when setting out to buy and install a kitchen worktop . By lucky chance I was steered towards Selffit by a friend who thought they were the bees knees in terms of price and quality.
I was not disappointed!
After a painless quotation, ordering and (extremely helpful) delivery process my worktops arrived carefully wrapped, beautifully cut and with all the relevant parts (bolts, Colorfill etc.) to install them properly. I was delighted - not least of all as I had got the quality I wanted at a price I was happy to pay.
Unfortunately (and I am embarrassed to admit this) although the worktops were exactly what I had ordered, I had unfortunately made a mistake in sizing them correctly and my beautiful worktops were of absolutely no use at all.
Feeling like a complete fool I contacted Andy at Selffit who listened carefully to what had happened and then said “Don’t worry, you are not the first to make this kind of mistake we can sort this out and we will see what we can do to keep the cost down”. To cut a long story short then Andy organized replacement worktops to be cut (to the right size!) and delivered to me in lightning quick time – all at what I’m sure must have been cost price!
It is really rare these days to find retailers who are genuinely interested in looking after their customers like this and who care about more than just grabbing your money and moving on. I cannot thank Andy and his team enough for turning around what could have been a real disaster for me and restoring my faith that there are businesses out there with pride in and commitment to what they do!
Ten out of ten for Selffit!