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Quality
Reliability
ValueGreat Service
Jun 18, 2009Everything we wanted in a policy at an amzing price. You cannot ask formore than that.
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on behalf of
A1 Lockman Security
Quality
Reliability
ValueExcellent.
Jun 3, 2009Happy to recommend this company. A little pushy on the phone but I eventually did it all on line. Much higher level of cover for public liability , lower policy excess AND a lower premium. What more can you ask for !
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Quality
Reliability
ValueTop Marks
May 18, 2009Very helpful No 1
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Quality
Reliability
ValueMr M Heywood
Apr 20, 2009Very helpful member of staff
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Quality
Reliability
ValueSimply business... simply rubish
Apr 17, 2009Took out insurance for my businesss 18 months ago , have been tring to increase stock cover for 3 months with no replies and wrong responses from telephone monkeys with no knowledge atall . now they have decided that they should not have issued the policy and want to back date cancellation ! My legal advice is they cant . I try to run a serious business and these monkeys can not even operate in a serious business like manner . AVOID
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Quality
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Valuemr richard waite
Apr 6, 2009many thanks. an excellent all round hassle free prompt service and a great price.
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Quality
Reliability
ValueGood Prices
Apr 6, 2009I think the price was excellent how ever it it always a pain to contact them as no one can EVER deal with you when you call in. They have to for some reason ''call you back''.
I hate it when companies have a standard ''CALL YOU BACK'' operation method. -
Quality
Reliability
Valuebusiness insurance
Apr 3, 2009my insurance was quoted at £1,000 pounds,
simply managed to cover everything i required for £500-00
and were very helpful ........great service -
Quality
Reliability
ValueThanks
Feb 20, 2009Pros: I was finding it hard to get insurance for my business and Simply Business guided me to the right policy and it was a completely painless process. The staff were polite and extremely friendly and helpful and this has been one of the best experiences in dealing with a
Cons: None -
Quality
Reliability
ValueFabulous Website!
Jan 26, 2009Pros: The website was really easy to move around. When you went back to alter something, it kept previous answers so you didn't have to keep retying the same answers. It stored all your quotes so you could go back and retrieve them quickly. When, having got a fabulous quote (£150 cheaper than other comparison websites), it was so easy to buy it online. Documents arrived within a few minutes. I phoned the helpline to check I had answered something correctly and was answered promptly and very politely.
Cons: None whatsoever. -
Quality
Reliability
ValueDid all the leg work for me
Nov 17, 2008Pros: This is my second year with Simply Business and they have been fantastic yet again. They contacted my mortgage provider when required and resolved an issue they had. Very Helpful to me personally regarding rules and regulations about landlord insurance. Covered me for non payment of rent at a very reasonable rate. Overall, fantastic service.
Cons: I must agree with an earlier con that was made and that is I was slightly disappointed with not getting a new mouse mat this year but it wasn't the end of the world. -
Quality
Reliability
ValueClearly not clear enough!
Sep 10, 2008Pros: When I had a query the phone was answered quickly, the advisor was very helpfull, she made every effort to resolve my enquiry.
Cons: A direct debit was taken from my bank account 20 days before the agreed date, when i requested a call from a manager to resolve this no call was forthcoming. I am left £70.00 out of pocket for a simply business error, apparently it's in the small print, clear maybe, but not clear enough for me. -
Sara Mitchell 10-09-2008
I would like to add that I did find the web site easy to use, the quote was the cheapest i found and the call centre staff are very knowledgeable.
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Quality
Reliability
Value2nd Year of Business
Aug 7, 2008Pros: I found this company when searching for business insurance in my first year of business. Their professional and very easy to use website makes it a joy to enter your details for a quote. These are the best in the market too - couldnt find one cheaper anywhere! Now in my second year of business and one less thing to worry about - insurance! Pleasure to use - easy to obtain a new quote and still the cheapest in the market - see you next year!
Cons: Didnt receive a new mouse mat this year - it had a full calendar year printed on it, which was very useful - and prompted my renewal month!! -
Sara Mitchell 10-09-2008
I would like to add that I did find the web site easy to use, the quote was the cheapest i found and the call centre staff are very knowledgeable.
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Quality
Reliability
ValueThe best online Insurance Agent you can have
Jul 30, 2008Pros: Range of insurance providers with almost every option available whatever your need may be...
Can compare prises among different insurance providers and purchase the one best suitable to you.
Generate as many quotes as we want to compare among differnet providers with different needs
Range of insurance options available to choose from according to your business needs
What more, a very good support team to solve any queries you have while purchasing a policy and even post purchase support.
Policy renewal reminders and easy renewal process makes life so tension free, I'll definitely recommend this business to each and every business visitor. -
Quality
Reliability
ValueBest professional indemnity quote
Jul 14, 2008Pros: Having just started up in business I was finding the lack of financial services comparison sites for businesses somewhat disappointing, that is compared to the number of personal finance comparison websites available. Then I found Simply Business via Google and they found me a professional indemnity policy that was cheaper by nearly £100 compared to other policies I had seen. The payment process was smooth and I'm set up and ready to go.
Cons: Not a major issue but having to print out all the documents ran to about 60 pages which was a bit of a chore but I guess this is how they save money and provide cheaper policies. -
Anonymous reviewer
Quality
Reliability
Valuepaying by credit card
Jun 24, 2008Cons: I have a credit card which does not have its start date printed on the card. I have used it many times for internet or phone purchases. This MASTERCARD has never been refused. There is no problem with the card. Simply Business declined it on the grounds that their system needed the card start date and blamed their payment system. The person I talked to became animated when I grumbled about this, and said something along the lines that she was just doing her job. I asked her for contact details so that I could raise an issue about the payment process with her management. She promised to e-mail me a Customer Services phone number, but then failed to do this. I paid with an alternative card, but think I will shop around in a year's time.
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Justine Coombe 30-06-2008
Having made further investigations with a selection of consultants within our contact centre to clarify their understanding of the payment process - this appears to be an isolated occurrence, however as we are not aware of your identity we cannot trace the specific individual that handled your transaction, but following your feedback our Contact Centre Manager, Karen Knowles, has already briefed all the team within the contact centre as we can indeed process a payment without a start date with certain cards.
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If you would like to discuss the matter further please email karen.knowles@simplybusiness.co.uk
Please accept our sincere apologies for the inconvenience you were subjected to and we would like to thank you for taking the time to submit the review and give us the opportunity to revisit the process in order to deliver a high level of service to all our customers. -
Quality
Reliability
ValueSpeedy service
Apr 28, 2008Pros: Web site was easy to navigate. Received a phone call from Lynn after registering for a quote. Lynn was very helpful and before I knew it I had just the policy I needed for my business much cheaper than anywhere else.
Lynne showed excellent customer care by taking the time to go away and research the fact that I was looking for a policy that was slightly different to what was initially on offer at the quote stage.
Everything was sorted out in the blink of an eye!
Highly delighted! -
Quality
Reliability
ValuePublic and Emplyers Liability Insurances
Apr 23, 2008Pros: We have used Simply Business for the last three years and have absolutely no complaints at all... We have expanded and moved premises within that time and on each occassion we have found the need to contact them we have found a hassle free, professional service that not only informs us of the necessary changes we need to make to our policies but also saves us money each year!
Would not hesitate to recommend their services....keep up the good work :-}
Cons: None to date -
Quality
Reliability
ValueVery helpful
Apr 23, 2008Pros: Having recently bought a buy-to-let property we were completely clueless regarding landlord insurance. Simply Business were exactly what we needed - I would highly recommend for others
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Quality
Reliability
ValueExcellent site
Apr 23, 2008Pros: My wife has just started her business and didn't have any ideas about insurance etc. Simply Business website had all the answers we needed and also if you subscribe to their newsletter you can receive news, tips and many more interesting stuff. We found their customer care very reliable and helpful.
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Quality
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Valuesimply business a big NO
Apr 22, 2008Pros: typical sales man doesnt tell you the small print
Cons: beware of the small print make sure you read every thing.
i included tool cover in to my public liability to find out it was only valid if my large van was parked in my small garage (what a joke)
in the process of taking business else where. -
Justine Coombe 24-04-2008
Anthony B is correct, the tools cover element of business insurance requires that you comply with minimum security requirements to ensure your tools are protected and not easily accessible. (This is just like ensuring you have the right standard of lock on your front door)
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All insurers require you to take measures to ensure that the items are locked and secured appropriately. These requirements vary by insurer and are not our requirements but theirs.
All aspects of the insurance policy ‘small print’ are available to customers in the online documents available at the time of quotation. In addition to this, we do our upmost to discuss with customers the finer details of the insurance. However, as with all insurance policies there are differing scenarios and some can result in the insurer not being prepared to cover due to the increased risk.
Our advisers are on hand to assist you with the small print in ensuring you understand your policy requirements. It is important for you to understand the level of security you are required to uphold.
Thank you Anthony B for your feedback, this has helped us improve our Contact Centre dialogue with customers for this cover.
Once again, thank you for taking the time to review Simply Business and to talk to our Contact Centre Manager, Karen - she really appreciates it.
Kind Regards,
Justine Coombe
Senior Marketing Manager -
Anthony B 25-04-2008
just to follow up, simply business refunded me the entire sum paid, if it wasn't for there mistake the servive has been very good.
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Quality
Reliability
ValueFast, efficient and excellent value
Apr 12, 2008Pros: My husband is a builder/decorator and I manage his business insurance renewals. I searched many different sites and found Simply business to be the best. The site is easy to use and it gave me a variety of quotes. Once I had chosen my selection it was very easy to complete the purchase. Most other site make you re-input the details once you've completed. Also the team on the end of the phone are great, when we are due to renew they always ring to remind us and have always provided us with a cheaper quote. Excellent!
Cons: None. -
Justine Coombe 14-04-2008
Our aim is to make it faster and easier for you to get great insurance premiums year-on-year. Myself and the team at Simply Business are happy you've joined us.
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Justine -
Quality
Reliability
ValueSmall business Insurance
Mar 27, 2008Pros: I am self-employed as a TV repair technician. I felt I was being ripped off by my local broker as despite having no claims in the 8yrs I have been trading my premiums increased substantially every year. I found Simply Business through a Google search and filled in their online form which was easy to use and I got better cover for approx £40 less than my local broker had quoted me.
Cons: None I can think of. -
Justine Coombe 03-04-2008
Hi John, Thanks for your feedback!
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I'm glad you like our prices and the online quote form. Simply Business want to help you keep those insurance premiums low. At the time of your renewal, you'll be able to use the Simply Business online insurance quote system re-search the market for your new insurance policy. Simply Business will pre-populate the online form with your current informaiton. You will be able to easily update any out-dated information, then conduct a new search. Our aim is to make it faster and easier for you to get great insurance premiums year-on-year.
Myself and the team at Simply Business are glad you've joined us.
Justine
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Simply Business
Business Insurance in London
Milbank House,
One Finsbury Square,
London,
EC2A 1AE
0845 450 9959
www.simplybusiness.co.uk
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We are disappointed to hear about your experience and are keen to understand what has happened.
report abuseWe take the quality of service and cover offered by Simply Business extremely seriously and unless we are exceeding customer expectation we are not doing our job to the standard required. Please do get in touch and we will investigate the matter personally.