Could asos' delivery service be more disappointing?

Hello everyone,
From the very beginning I really liked asos website. I thought it was a nice and easy way of staying trendy. Well, apparently not! I have been extremely disappointed by asos's service quality every time I ordered something. And this will be the last time I will even enter their website. A few days ago I ordered a package for my holiday. Some dresses, shoes, bikinis, etc. And I chose Next Day Delivery because I would leave for my holiday the day after. The package DID NOT arrive the next day. I contacted them asking what was going on. They said there was a problem with their courier service and my package would be delivered the day after. Now that was already a little bit inconvenient since it meant that I had to wait at home for another day, which was the last day before leaving for holiday. But the package DID NOT ARRIVE yet again. I contacted the customer service again and they said that there has been an attempted delivery and there should be a card in my mailbox. It did not make sense since I have been home all day waiting for this package. But I went and checked my mailbox and there was nothing left. So given that no one rang the bell for delivery and there was no card left in my mailbox, obviously there have been no attempted deliveries. I still do not know what happened to my package (which was worth £164.50) and I will have to leave for my holiday without the clothes I had ordered.

I guess, many people would share my disappointment. I was so excited about those clothes and asos's incompetent delivery service ruined all the fun and caused so much inconvenience. If I knew it would not arrive before my holiday, I would go and do shopping. But because I had to wait at home I could not do that either. So I am left with nothing in my hands. I had to sacrifice two days of work because I had to wait at home for these deliveries (because I work in the field I do not have a work address that I can get my packages delivered to). I got frustrated, stressed and upset because I had to deal with incompetent and unresponsive customer service. Shopping is about having fun, right? Well, asos made sure that it is all hard work and there is no fun left in it.

It seems like they are only interested in selling their products, and not interested in giving a good after-sale customer service. The only thing they were quick at was charging my card for the purchase and I do not even know now how I am going to get that money back since they are not responding my emails about cancelling the order. I wasted a lot of time and energy tracking this package and I am just giving up. I am giving up on asos as well.

Given that they have so many competitors in online fashion industry, I think it is going to be a long way down for asos from where they are now. Asos, as a publicly-listed company, has a lot of responsibility towards its shareholders, stakeholders, and most importantly to their customers. If they cannot realise that customer satisfaction is key to any businesses' success, they are doomed to lose.

ASOS...what more can a girl need??!!

I love ASOS and it’s a site I visit most days even just to keep up to date with fashion. They stock a massive range of clothing and accessories for both men and women. Their clothes range from their own brand clothing, to high street brands and designer brands.
The website is easy to navigate, even for a internet novice and is appealing to the eye.
The quality of their clothing, in my opinion is fantastic along with the value for money. I personally love it when they have a sale as you can pick up some really good bargains.
Their delivery is always prompt and their returns policy is simple, although it can be a bit fussy as you have to return things via the Post Office which when you work full time can be a pain. An issue I do have with returns is that it is not pre paid and I tend to find their sizes can be very different so more often than not I have to return things
ASOS is great for shopping from the comfort of the sofa, but there is the downside of not being able to try things on to make sure they are definitely going to fit before you buy them
Even with its bad point, I still love ASOS and would definitely recommend it to anyone and will be using them again soon!

Tags clothes,  fashion,  celebs,  jewellery,  bags,  shoes, 

ASOS

I pretty much visit the site daily, as it is a major player in the fashion industry. It produces trend-led items at a low price, and also introduces me to boutique brands that I wouldn't have previously heard of. It also has a great blog with the latest celeb looks and trends and a magazine full of interesting features. I just wish the quality of their own brand items was a little better, as I have a skirt from there that's snapped and a top with a whole. I also wish they had more discount codes, or a regular delivery offer with free returns as this would increase my orders from the site.

Tags trends,  fashion,  cleb,