Frequently Asked Questions
About BView
Who are BView?
How can I use BView?
How is BView different?
Why should I join BView?
How do I join BView?
How can I get BView’s fortnightly email of the most popular vouchers near where I live?
How much does BView cost?
How does BView make money?
How do I invite other people to join BView?
Where does BView get its information?
How is the BView Score calculated?
How can I improve my Influence Score?
What does “following” another member or business mean?
What information about me is posted publicly?
How do you use my email address?
Business Owners
Why should I list my business on BView?
Does listing my business on BView cost anything?
My business is already listed on BView. How can I update it?
My business is not on BView. How can I add it?
Can I review a business I own or work for?
I disagree with a review of my business.
Can I control more than one business?
I no longer want to control a business.
How can I get my business removed from BView?
My business has received a bad review. Can I remove it?
Someone else controls my business. What do I do?
Reviews
What can I review?
How can I find a business I want to review?
A business I want to review isn’t listed. How can I add it?
What makes a good review?
How can I change a review that I have written?
What is “QRV”?
I’ve found some obscene or malicious content on BView, what should I do?
Business Listings
How can I correct inaccurate or incomplete information about a business?
Who are Equifax?
Troubleshooting
I have forgotten my password; can I reset it?
I can’t find my business!
I can’t login to BView, what can I do?
My profile has been suspended, what do I do?
Someone else has taken control of my business, what can I do?
Why can’t I add a business from Northern Ireland?
I still can’t find an answer to my question, how can I get help?
About BView
Who are BView?
BView is an online community whose mission is to help others find good businesses and save money.
We are the champion for the local business and consumers who enjoy supporting and saving money with businesses in their neighbourhood.
How can I use BView?
Compare the ratings and reviews from the BView community for businesses near you
Search for money saving vouchers for businesses in your neighbourhood
Get voucher codes for national merchants
Send vouchers to friends
Add your own business and money saving vouchers to BView
How is BView different?
BView is a people-powered business directory. Our members can edit and rate any business.
The only website that will send you money saving vouchers for businesses in your neighbourhood every fortnight.
Only place you will find vouchers from both national and local businesses in the same place.
Free for small businesses to list and add vouchers!
Why should I join BView?
You can help yourself:
Get discount vouchers for businesses in your neighbourhood sent to you for free!
Get reviews and vouchers from businesses and people you follow in your mini-feed
Earn cash for reviewing businesses
Add or claim ownership of your own business on BView
And you can also help the BView community!
Rate and review businesses
Add photos and edit business descriptions and other information for businesses you know
Get compliments from BView community members for your help
How do I join BView?
Just fill in the registration form here. Once you’ve entered your details we’ll send you an activation link by e-mail.
Check your email and click on the activation link. Check your “junk mail” area if you don’t receive the activation email.
If you run into any problems please contact us at community@bview.co.uk and make sure to include the e-mail address you are trying to register with.
How can I get BView’s fortnightly email of the most popular vouchers near where I live?
Join BView. The rest happens automatically.
How much does BView cost?
BView is free for both members and businesses to join!
How does BView make money?
We are a free service for small business owners. If you own a business, we do not charge you to add your businesses and we do not charge you to upload money saving vouchers. If your vouchers are popular enough with our community, we also distribute them for free to BView members who live near your business.
BView makes money when you use click on the links from BView to national merchants and buy things from their websites.
We also make money from allowing businesses to advertise on the businesses profiles of their competitors. Email us at sales@bview.co.uk if you are interested or check the “Upgrade Listing” page of your business profile.
How do I invite other people to join BView?
You can invite your friends and colleagues to join BView via the ‘Invite’ link on your personal profile page. Inviting others will increase your Influence Score.
If you are a business owner you can invite people to review your business via the ‘Promote’ link on any businesses you control.
Where does BView get its information?
People like you. Any member of the BView community can add a business and edit information on BView.
Equifax. Equifax is one of the UK’s leading credit bureaus. They extract information that businesses file at Company’s House and other sources and make it available to our community.
Other information partners. We try to give our community as much information about a business as possible so supplement information from other data sources as well.
How is the BView Score calculated?
BView provides an unbiased view of businesses. Our members recommend and review businesses based on our unique Quality, Reliability and Value (QRV) ratings. Member recommendations and scores contribute to the overall BView Score. And the more Influence Points you accumulate the more influence you have on a business’ BView Score that you review.
How can I improve my Influence Score?
Your Influence Score is based upon how actively you write reviews and edit businesses on BView, how many people follow your reviews, and how many people compliment your activities on BView. More information about how this is calculated can be found at What Does It Take to Become a Top Person?
What does “following” another member or business mean?
When you follow another member on BView you get an update in the mini-feed in your BView profile every time they write new review. This can be a great way to discover new businesses in your area.
When you follow a business, you automatically get new reviews and vouchers added to your mini-feed.
Reviews and vouchers from people and businesses you follow will also be contained in your fortnightly email update from BView.
What information about me is posted publicly?
We will display your first name and last name on our site. If you prefer, you can amend this so that only your first name and last initial is displayed. We will also display your town and disclose the name of any businesses that you control on BView. See our Privacy Policy for more information.
How do you use my email address?
We do not give out your email address to anyone. We use it only to provide you with a fortnightly email with discount vouchers from businesses in your neighbourhood. If you control a business on BView, we also notify you when someone posts a new review about your business.
Business owners
Why should I list my business on BView?
It’s free!
Free link to your website
Free to add photos, description, key contact, etc
Free notifications when a customer adds a new review
Free to respond to reviews and manage your business’ reputation online
Free to get customers to review you so you can increase your rankings on major search engines like Google and Ask, and within the BView community
Free to add money saving vouchers to promote your business
Every fortnight, we email our members money saving vouchers for local businesses. If your voucher is popular enough, we will include it to BView members who live near your business.
Does listing my business on BView cost anything?
No, listing your business is free! We do have some premium services that can help promote your business on BView and our partners and to help you get higher rankings on search engines. Please contact us at sales@bview.com for more information.
My business is already listed on BView. How can I update it?
Simple, just sign up for a BView account and click the ‘Take Control’ on your business’ listing page. It’s completely free and you can change your contact details, web site address, and customise your profile with more information about your business. You can even add vouchers and promotions as an incentive for BView members to choose you over competitors.
My business is not on BView. How can I add it?
Easy. Just click the ‘Add a Business’ link at the bottom of any page on BView.
Can I review a business I own or work for?
No. Business owners are prevented from writing reviews of their own business. Instead you could ask your customers to review you. Use the ‘Promote’ button on the ‘My Business’ tab to invite customers to review your business. By using this button, they will automatically receive any vouchers you add later.
I disagree with a review of my business.
BView is a people-powered community whose mission is to help others find good businesses. We do not read reviews before they are published, nor do we make any judgements about whether reviews are accurate or not. Our role is simply to provide the tools for our community to promote good businesses and expose bad businesses.
BView does not remove negative reviews for businesses owners. Please do not ask us to do so. We will only remove a review if it is obscene or malicious in intent. You may report such reviews by clicking on the ‘report abuse’ link displayed on the review. Once we receive your report, we will assess the review and take any appropriate action.
Any member can respond to a review by posting a comment.
If you are the owner or employee of a business, you can build credibility for your business by constructively responding to a negative review. The most credibly responses accept responsibility for something that has gone wrong, apologises for any mistakes that have been made, and describe actions that you have taken to prevent such mistakes in the future. To respond as the owner or employee, just register and first click on the ‘take control’ link on your business’ profile so your comments will be identified as a representative of the business.
Can I control more than one business?
Yes, as long as you are the business owner/manager, or have his/her permission.
I no longer want to control a business.
Please contact us and we can remove you from the listing. When getting in touch please let us know the name and postcode of the business.
How can I get my business removed from BView?
We endeavour to list every business in the UK. We now have 2.5 million and counting! We do not remove listings for businesses that are trading. If your business is no longer trading, register and click on the ‘update listing’ link. Then click on the ‘report this business as closed’ link. We will then investigate.
My business has received a bad review. Can I remove it?
BView’s policy is to only remove reviews that demonstrate malicious intent or contain obscenity. For more information please see the BView terms of use or get in touch.
As a representative of the business you can take control of the listing on BView and add a response to this review and this will be seen by all visitors to the business profile. Once you’ve taken control you can also invite a selection of your satisfied customers to add their experiences of your business.
Someone else controls my business. What do I do?
Please contact us and let us know. We will look into it for you.
Reviews
What can I review?
You can review any business you’ve had a direct experience of. This could be anything from your favourite restaurant, pub or clothes shop to your bank, car insurance provider or telephone company. If you think our community would find your review useful then please add it to BView.
How can I find a business I want to review?
You can search for businesses by entering search terms into the “What” “Who” and “Where” boxes at the top of every page.
When you click “Find”, we’ll return the results that best match your search. Some examples of good searches could be:
What “Plumbers”, Where “Clapham”
What “Pub”, Where “EC2A”
Who “Barclays” Where “Sheffield”
A business I want to review isn’t listed. How can I add it?
You can use the “Add a Business” form to create a new business listing. There is a link to this form at the foot of every page. All you need to know is the business name and postcode.
What makes a good review?
We’ve added a guide to writing great reviews here, this should help get you started.
How can I change a review that I have written?
Currently if you submit a review on BView, you will not be able to edit or delete this review; however, you will be able to add a note to your original review. Notes can allow you to add further detail, explanation or follow-up information on a particular experience.
What is “QRV”?
QRV is how we calculate the overall score for a business. Each time a member submits a review they are asked to rate the business from 0 to 5 on the Quality of its services and products, their Reliability and Value.
I’ve found some obscene or malicious content on BView, what should I do?
Report it to us by clicking on the ‘report abuse’ link next to the content. When submitting a report please tell us why you think the content is inappropriate.
Business Listings
How can I correct inaccurate or incomplete information about a business?
Any BView member can correct information on the site. Just log in and click on the “Update Listing” link for the business. You can also add photos and edit the description for the business.
If you are the owner or employee of a business, just register, and click on the “Take Control” link on your business’ profile. By taking control of a business, you will prevent others from changing the contact information for your business. You will also be notified whenever anyone rates or reviews your business.
Who are Equifax?
Equifax are one of BView’s main data partners. They supply the BView community with data on over 2.5 million UK businesses. To find out more please visit their website.
Troubleshooting
I have forgotten my password; can I reset it?
Yes, just follow this link to the Forgotten Password process. You will be asked to enter the email address you registered with. Follow the link in the email to reset your password.
I can’t find my business!
There are two ways to find your business on BView:
Search our business-directory using the search form that is located at the top of every page
Search our extended directory here
If your business can’t be found, you can add it to our directory by clicking on the ‘Add a Business’ link at the bottom of any page.
I can’t login to BView, what can I do?
If you have already registered and activated your account, you can request a link to reset your password from the login page.
If you have not yet received your activation link, you can ask for it to be resent here.
If you are still unable to login, please get in touch.
My profile has been suspended, what do I do?
From time to time profiles may be suspended because a member of the BView Community has contacted us. Please follow the ‘contact us’ link, fill out the form and we will investigate. We aim to process all requests within 48 hours.
Someone else has taken control of my business, what can I do?
Please contact us and we will investigate. Remember to tell us the name and postcode of the listing.
Why can’t I add a business from Northern Ireland?
Currently BView only allows businesses with postcodes in England, Scotland and Wales to be added. We are working on adding support for postcodes in Northern Ireland. We’ll post on our blog when we have resolved this issue.
I still can’t find an answer to my question, how can I get help?
Send us a message and we’ll do our best to help.
